Exception handling decides your AI payback

Where the hours actually are

Planners spend most of their day on the small share of orders that go wrong, and that is where a good recommendation saves real time.

It is also where experience makes people least willing to accept one.

Not all resistance is wrong

Sometimes the planner knows something the model does not. Scoring judgment tells you whether the override was reasoned or reflexive.

Coach the reflex, keep the reasoning

Publishing a handful of worked exception cases moves the score in a single cycle and costs almost nothing.