Cycle time improvement starts with behavior, not workflow

The redesign that changed nothing

A new file flow can look excellent on a process map and still land on an adjuster who works the file the way they always have.

Six months later the cycle time is unchanged and the programme is blamed on the tooling.

Baseline the people, not just the process

A behavioral baseline taken before the redesign tells you which teams will absorb it and which will need a different approach.

It also gives you an honest before and after when the programme is reviewed.

Run it per cycle

One measurement is a snapshot. Two is a trend, and a trend is what funds the next phase.